Having Trouble Installing Genshin Impact? Leave Your Feedback Here!

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The much-anticipated Genshin Impact is about to launch globally on September 28. And from September 27, players can pre-download the game.
Some of you may encounter troubles while installing this game. Read this post thoroughly and if you still have problems, you can leave your feedback in the comment section.
▶︎ First: Read the official recommended device specs and FAQ
Recommended Device Specs: https://www.tap.io/topic/2148004140
∙ FAQ: https://www.tap.io/topic/2148004543
If the info above gets your problems solved, good!
If not, please leave your feedback below.
▶︎ Second: Write down your feedback
Please include the following information in your feedback:
[b]1. Your device specifications, including graphics settings, like Snapdragon 710, Exynos 7885 etc.
2. Your region
3. Feedback content[/b]
We will try our best to solve your problems. 
▶︎ Known Issues
【App not installed】
1. Please make sure that your device has at least 8GB of storage space
2. Please check the above Recommended Device Specs list; if your device doesn’t meet the recommended specs, you might not be able to successfully install the game
【Error Code】
∙ Abnormal Data: please uninstall the third-party utilities and restart the game. If you still get abnormal data after uninstalling the third-party utility, please uninstall the current game and reinstall it to start the game again.
∙ Error code 4204/36-4302: please restart the game
∙ Error code 4201: please check your network connection         
∙ Error code 31-4302: please visit the official website and download the game, and try to login again  
【30 FPS setting for Android】
The team is working on the final testings and they will be turning on the 60 fps setting as soon as this week. Thank you for your patience.
【Game Stuck on Cutscenes】
To keep this problem from happening, you may need to use the recommended devices and specs listed above.
You can also send your problems directly to Genshin Impact Official 
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Comments
Latest
αdriαn Pratama Ramadhani
αdriαn Pratama Ramadhani
15
1.Vivo Y15 2.Indonesian 3.the picture is my problem,pleaseee i want to play genshin impact
09/28/2020
Weedad Diat
Weedad Diat
i got the same problem
10/01/2020
View 23 replies
Sielif Haan
Sielif Haan
14
There are lots of  people who wants to play this game but cant coz of the high specs required. I understand that the graphics is really good and will need a good phone specs to run the game. I wish there's a solution for us  who cant play coz we didn't  reach the specs required. We dont know what to do and some of us cant afford to buy new phone. I really enjoyed all your games mihoyo. :) Samsung a10 Exynos 7884 2gb ram :((((   (losing hope) -PH "App not installed"
09/28/2020
cheddar
cheddar
2
Hi there, thank you for your feedback. You can email mihoyo directly via this address: [email protected]
09/28/2020
View 25 replies
zell run22
zell run22
11
1. RedmiS2 2. Indonesia 3. It says "app not installed" when installing process almost done
09/27/2020
BEAT BOT
BEAT BOT
damn man that's a big ouch
09/27/2020
View 13 replies
Zykime
Zykime
6
1.Huawei Y6 2019 2.Europe (Ireland) 3."App Not Installed"
09/27/2020
Misaki
Misaki
TapTap Operation Manager
Misaki
1
https://www.tap.io/topic/2148004140
09/28/2020
View 9 replies
Firefox X
Firefox X
6
it's say not installed on screen
09/27/2020
BEAT BOT
BEAT BOT
ouch
09/27/2020
View 3 replies
User111022034
User111022034
4
1. Vivo Z1pro (snapdragon 712AIE) 2. Indonesia 3. Sering mengalami force close, padahal bermain dengan grafik terendah, dan penyimpanannya masih tersisa 12gb
09/29/2020
User111552808
User111552808
sama, km 4/64 kan
10/02/2020
View 5 replies
User83959949
User83959949
4
Moto g5s plus snapdragon 625 brazil i cant install
09/27/2020
User110090172
User110090172
4
I have installed the game,  but in game file 5gb is downloading very slow around 50kb only,  I need better download speed
09/27/2020
BEAT BOT
BEAT BOT
it was 600-700kb for me it took half a day
09/27/2020
View 3 replies
αdriαn Pratama Ramadhani
αdriαn Pratama Ramadhani
3
Why My genshin impact,pleasee developer respon me,my device mediatek helio P22
09/28/2020
Andy Maulana
Andy Maulana
3
1. Samsung A10 Exynos 7884 2. Indonesia 3. "App no instaled"
09/27/2020
Sielif Haan
Sielif Haan
Same phone and problem but different in country. -PH
09/28/2020
View 4 replies
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